客服英文自我評(píng)價(jià)（精選7篇）

客服英文自我評(píng)價(jià) 篇1

　　everybody is good! my name is , graduated from school professional, elective . while at school, major in the professional class have (here add applied position related courses or say into position required courses for elective courses, especially important), according to the knowledge, but also in some specific project fact, such as institute unique jingpinke , in which the main modules, or as responsible for group work, applied the (apply for related courses) skills, financial knowledge and so on, have achieved what kind of results. in practice, deepened to improve recognition and the actual operation ability this kind of work. in addition, in school also attended some club activities, such as (here best say 1-2 samples as college anniversary activity or courtyard luck would), in which the students and strengthen the communication, fully understanding team collaboration brings the efficiency of team cooperation and responsibility, a new experience and knowledge. personality, first is more honest and optimistic, enthusiasm.

　　secondly, with team spirit, steadfast effort, strong sense of responsibility. here recruited your enterprise of position, it is to build his learned into full play, and study here growth.

客服英文自我評(píng)價(jià) 篇2

　　Familiar with customer service system management processes, with rich experience in communication and customer communication, and learned a lot of communication skills; strong sense of responsibility, with excellent customer service and high sense of customer service skills and training experience; good at handling complaints malignant,good at finding work problems and propose solutions; more familiar with foreign exchange verification knowledge and operational processes; master the use of skilled and well-c, delphi, sql, etc. skilled use windows and office software, and strong writing skills document writing ability cheerful and lively, good communication skills and teamwork, active aggressive sense of responsibility, self likes to expand knowledge.

　　熟悉客服體系的管理流程，擁有豐富的與客戶交流溝通的經(jīng)驗(yàn)，并掌握了許多交流技巧;責(zé)任心強(qiáng)，具有優(yōu)秀的客戶服務(wù)意識(shí)和較高的客戶服務(wù)技巧及培訓(xùn)經(jīng)驗(yàn);善于處理惡性投訴，善于發(fā)現(xiàn)工作中的問題并提出相應(yīng)解決方案;熟悉較多外匯核銷知識(shí)及操作流程;熟練并良好掌握運(yùn)用c,delphi,sql等，熟練使用windows和各種辦公軟件，較強(qiáng)的文字功底和文檔撰寫能力性格開朗活潑，良好的溝通能力和團(tuán)隊(duì)協(xié)作能力，積極主動(dòng)有進(jìn)取心責(zé)任心，平時(shí)喜歡自學(xué)拓展知識(shí)。

客服英文自我評(píng)價(jià) 篇3

　　It has a strong career ambition, professionalism and good communication and presentation skills, sales and customer relationship maintenance master skills! To the development of the company, I will have to develop the mentality towards work.

　　具有較強(qiáng)的事業(yè)進(jìn)取心、敬業(yè)精神及良好的溝通和表達(dá)能力，掌握客戶銷售和關(guān)系維護(hù)技巧!以公司發(fā)展，我才會(huì)有發(fā)展的心態(tài)來對(duì)待工作。

客服英文自我評(píng)價(jià) 篇4

　　In the twinkling of an eye, college life is coming to an end, and during this time we all thought about the same problem. What did we learn in the four years of college and what we got! Class students are eleven flu. For me, the university inside the professional knowledge, theoretical knowledge seems to have not learned anything. But the only thing is to feel the variety of social life ... However, we as the 21st century development requirements of the compound talents, we must be an ideal, moral, cultural, and discipline of the socialist builders and successor.

　　Germany, that is, ideological and moral. The four years of the university systematically comprehensively studied Marxism-Leninism, Mao Zedong Thought and Deng Xiaoping Theory. Adhere to the four basic principles; abide by the law, to maintain social stability, and consciously abide by the "student code of conduct" and the school rules and regulations, respect for teachers, unite students, The relationship between the collective; adhere to the truth, correct errors, and consciously resist feudal superstition and other wrong tendencies; set collectivism as the core values of life, the right to deal with the state, collective, personal interests between the three, when the individual and collective, national interests , Adhere to the national, collective interests first; seriously participate in the school and the Department of the organization of the political activities, ideologically and act in line with the Party Central Committee, I attended the party school system and obtain a certificate of completion , Proactively move closer to the party organization.

　　Wisdom, that is, scientific and cultural knowledge. Correct personal learning objectives, learning attitude, the University of four years, I have a comprehensive system to learn the theory of the basic knowledge of the profession, while the theoretical knowledge applied to practical activities, the knowledge into practical ability, application ability and creativity. And strive to the unity of theory and practice. In the study and master the professional knowledge and application of professional skills, but also strive to broaden their knowledge, develop their own other aspects of the ability to actively participate in student science and scientific research activities in the activities.

　　Body, including both physical and psychological aspects. Four years in college, I mastered the basic skills of physical exercise, develop good health habits, and actively participate in school, department and class organizations of the sports activities, physical health, sports eligibility standards. In the psychological, exercise their strong will quality, shape healthy personality, to overcome the psychological barriers to meet the requirements of social development.

　　In addition to compulsory courses, I also insist on self-study Office, Flash, Photoshop, Dreamweaver MX and other professional software. In addition to learning, I also did not forget to adhere to participate in various sports and social activities. In terms of thinking and behavior, I am fine style, treat people sincere, can better deal with interpersonal relations, calm and stable doing things, can reasonably arrange the affairs of life.

　　As an e-commerce professional college graduates, I have a young and knowledge. Young may mean lack of experience, but young also means enthusiasm and vitality, I am confident that with their own ability and knowledge in the work and life after graduation to overcome difficulties, and constantly realize the value of life and the pursuit of self-goal.

客服英文自我評(píng)價(jià) 篇5

　　Into the company has been practical two months ago, a short period of trial has been drawing to a close. In determining my career I feel the need to be a job identification to express my work attitude. Since the work, in the unit leaders carefully nurtured and taught, through their own continuous efforts, whether ideological, learning or work, have made considerable development and tremendous gains.

　　Work, both in the total station, or in the customer service department, are based on the guests first, try to meet the requirements of the guests. At that time is to learn the operating skills of GPS, no matter which department, are strict demands on themselves, assiduously study the business, is with such a firm conviction, strive to become experts. For my future work carried out successfully laid a good foundation chu.

　　Ideally, consciously abide by the company's rules and regulations, insist on participating in the company's every training. The need for positive progress, love the company's brick and tile, has been rigorous attitude and positive enthusiasm to join in the study and work, although the success of the tears, but also the bitterness of failure, but increasingly fierce social competition also made me fully Recognizing the importance of being a good worker in the all-round development of moral, intellectual and physical development.

　　In the study, the strict demands on themselves, correct work attitude, made the theory associated reality; thus enhancing their own expertise and the strengths of the ideological and cultural qualities, including life also learned to develop good habits, life enrichment And structured, a rigorous attitude towards life and good living style, warm and generous, honest and trustworthy, helpful and have their own principles of good work, to live in harmony with my colleagues.

　　Although I have just learned from the alma mater that some theoretical knowledge, but this situation can not meet the needs of the work. In order to grasp the service industry as soon as possible, every day to the company to learn the company system and theoretical knowledge, etc., to the working hours, and those of the older generation to learn the actual operation and help to do small things to the evening homesickness mood growing, Time to exercise, to overcome and efforts to make me slowly become a qualified service, just like to spend three months of work, so I gain the most is in the service, it makes me understand the most basic people Of the communication etiquette, treat the guests to be warm, friendly and patient.

　　Although only a short period of three months, but the middle of the harvest is indelible, and the unit leaders and colleagues to help are inseparable. I always firmly believe the words "a match and then bright, and only a large light beans, but if a match to ignite a bunch of matches, it will burn." I hope to use my beautiful youth, to light every one Guests, inspired by inspiring colleagues together for the cause of our dedication, marry a beautiful tomorrow.

客服英文自我評(píng)價(jià) 篇6

　　Character cheerful, humble and stable and dynamic, others sincere enthusiasm. Have a strong organizational skills, practical hands-on ability, team spirit and the ability to communicate from top to bottom. Have a high level of technical and on-site management experience. Can be hard-working, adapt to a variety of environments and into one.

　　Be able to work efficiently, do things rigorous, self-responsible; have a sense of responsibility, keep its promise; good at learning have a strong ability to adapt to the new technology has a high enthusiasm, willing to accept new challenges with team spirit and collective sense of honor;Things have a certain degree of innovation.

　　Familiar with the customer service system management process, has a wealth of experience in communication with customers, and mastered a lot of communication skills; strong sense of responsibility, with excellent customer service awareness and high customer service skills and training experience; good at handling vicious complaints, Familiar with the foreign exchange write-off knowledge and operational procedures; skilled and well-grasp the use of C, Delphi, SQL, skilled use of Windows and various office software, strong writing skills and Good communication skills and teamwork skills, initiative and initiative and responsibility, usually likes to expand their knowledge of self-study.

　　With a strong entrepreneurial spirit, professionalism and good communication and expression skills, master customer sales and relationship maintenance skills! Company development, I will have to develop the mentality to treat the work.

　　A: After-sales personnel should have the conditions

　　After-sales service work is a comprehensive skill requires a very high work, by the requirements of the after-sales service personnel is also very high, must meet the following conditions:

　　1. Have at least five years of experience in the field of work, preferably in technical work or sales. Have several years of experience, know the current market situation, understand customer needs, and understand some business operations and service channels.

　　2, more personal accomplishment, have a high level of knowledge, such as bachelor degree or above, familiar with the product knowledge, and have used to sell products, machinery, equipment, equipment knowledge.

　　3, good personal communication skills, verbal ability, good manners, know when and where to face what the situation suitable for the language, know how to deal with a certain relationship, or dealing with experience, with a certain personality power , The first impression can give customers trust.

　　4, the mind is flexible, on-site contingency capability, to the scene to use the site conditions to solve the problem immediately.

　　5, the appearance of clean and generous, decent demeanor, corporate ambassador and product spokesperson's demeanor, not necessarily to look beautiful, but at least worthy of the audience, do not appear on a crooked nose twisted oblique oblique clothes, beard stare Eye, detrimental to the corporate image.

　　6, good working attitude, enthusiasm, proactive, in time for customer service, do not care about personal gains and losses, there is dedication.

　　Second, the process of handling customer complaints and complaints procedures:

　　1, the establishment of customer opinion (or complaint registration form) and the like form.

　　Such as company name, address, phone number, and the reasons; and timely delivery of the form to the hands of service personnel, records of people to sign to confirm, such as office clerks, office workers, Receptionist or clerk.

　　2, after-sales service staff received information by telephone, fax or to the customer location for face to face communication, a detailed understanding of complaints or complaints, such as the problem computer name, specifications, production date, production lot number, when used,Performance status, the brand used before the use of this brand, the status of the recent use of the situation and so on.

　　3, analysis of these issues information, and explain to customers and explain the work, provide communication and consultation with customers.

　　4, will report to the leadership to deal with the situation, the service staff put forward their own views, apply for leadership approval, to promptly reply to customers.

　　5, the customer confirmed the treatment plan, signed a deal with the agreement.

　　6, the agreement back to the relevant departments of enterprises to implement, for compensation oil, and notify the Canguan shipments, for a small gift, notify the market management staff issued.

　　7, tracking the implementation of the results, until the customer is satisfied with the answer so far.

　　Third, deal with customer complaints and complaints:

　　1, to confirm the problem

　　Carefully and patiently listen to the complainant to speak, and listen to the record, the other statements in the process to determine the cause of the problem, to seize the key factors.

　　As far as possible to understand the complaint or complain about the whole process of the problem occurs, do not hear, use a tactful tone for detailed inquiry, careful not to use offensive words, such as "Please elaborate once" or "Please wait, I do not clear……"

　　Repeat what you know about the problem to the customer and allow the customer to confirm it.

　　After understanding the problem to ask the views of customers, such as how they think it is appropriate to deal with, what are your requirements and so on.

　　2, analysis of the problem

　　In their own grasp of the situation, the scene not to conclusions, to the next judge, do not light commitment.

　　The best problem with the peer service staff to discuss, or report to the corporate leadership, the common analysis of the problem.

　　The extent of the problem, to what extent?

　　What is the level of your problem? Is it necessary to get to know more about other places, such as listening to the agent statement, should be to specific users, such as repair shop there to find out.

客服英文自我評(píng)價(jià) 篇7

　　My greatest feature is affinity, easy to leave a good and deep first impression, with a strong ability to adapt to unexpected situations and unexpected changes, remain alert and prudent attitude of the ability to work.Independent, honest and responsible.

　　My motto is "to eat bitter in the bitter side for the Master." I have the patience and perseverance, I can empathy and the overall situation as the most important, with team spirit, and the ability to adapt to the environment is also very strong, with good communication skills and coordination, has a good sense of service.

　　In addition, I have a strong ability to learn innovation, to learn with an open mind, not impetuous, they are not familiar with the field, to sink under the heart to start from scratch, starting from the grassroots small, able to use their brains. Imaginative, like the use of association and jump thinking to solve the learning and life problems.

　　My mental capacity is strong, able to overcome and correct the tension in the work, every day to maintain a smile and optimistic attitude.

　　In short, I feel that they are very suitable for all aspects of customer service as a job.